Key Account Services Manager (m/f/d)

Key Account Manager Services (m/f/d) is responsible for aftermarket contracts and ongoing relations with key and significant customers in an area/country, and will manage large regional markets, offering significant revenue through complex relationships with key customers. The focus is on delivering customer satisfaction, meeting contractual obligations, and maximising volume and margin for INNIO's service offerings. In this role you will understand the customer and contract and act as the escalation point for all aftermarket issues with the customer, especially those difficult or non-service issues not being addressed through standard routes. The Key Account Manager Services (m/f/d) operates in both direct and indirect markets, leveraging the operational resources of INNIO or those of key account customers to deliver customer satisfaction. Additionally, you may be asked to take on extra service responsibilities or projects that are of strategic importance to the region on a case-by-case basis.

At INNIO we offer you:

• An innovative and international working environment
• Home Office & flexible working time model (depending on position and role)
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Responsible for aftermarket contracts for designated key and significant customers, owning the aftermarket business responsibility for their territory
• Drive business results and maintain excellent customer relationships with key account customers
• Act as the point of contact and key account function for escalations the assigned customers in the assigned area/country and interact effectively with senior internal and external customers
• Cooperate with key account customers to identify and support area/country growth strategies
• Ensure timely resolution of customer issues and customer satisfaction for assigned customers
• Identify customer needs and help develop winning, customer-centric strategies that integrate customer value creation
• Provide direction to the daily service operation for a dedicated country/set of customers assigned
• Provide the Customer Service Team and Finance Team with financial projections on transactional service business & periodic sales estimations
• Support and control timely billing and receivables collection
• Improve customer satisfaction, focusing on productivity, cost control, and on-time delivery
• Work with the Commercial team on offering decisions
• Provide technical & administrative support and coordination on commissioning, outages, repairs, and modifications
• Show flexibility to attend to any other reasonable tasks as required

Your Profile:

• Strong commercial background through a commercial education (e.g., Bachelor's degree) and significant experience in a commercial role, ideally customer-facing
• Well-founded technical expertise through experience in a technical role or technical education (e.g., Bachelor's degree). Highly developed skills & expertise in customer interaction, negotiation, and proactive issue resolution
• Business acumen, understanding of P&L metrics, and ability to deliver against targets
• Independent, strong communicator, and facilitator
• Ability to build and maintain relationships with senior internal and business-critical external stakeholders
• Excellent presentation development and broader communication skills that turn concepts into effective structured messages for non-technical internal and external decision-makers
• Ability to represent the company formally and informally to influence internal and external stakeholders
• Demonstrated ability to work collaboratively with cross-functional teams and manage multiple priorities
• Ability to coordinate with support functions internally with a high level of independence
• Excellent English Skills (oral & written)
• Willingness to travel up to 20%

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.269,07 gross per month (x14) and an over payment depending on your qualifications and experience.

Interested?
Please apply via: innio.com/en/careers